How do I register as a Buyer?
Registering as a buyer is as easy as filling up the registration form on https://warehousenetworks.com/register and choosing the “Buyer” option. Upon approval by the Admin, you will be registered as a Buyer. Create a hyperlink to allow the user to dive directly into the registration.
How do I do I buy directly?
Please refer to the "Direct Sale " link on the homepage. Select the item you are interested in buy .You will need to have registered as a buyer prior to this time to be able to buy.
Auction Vs Direct Sales
Apart from buying directly, you can also buy through Auction
What If want a physical inspection first before paying?
We can arrange for an actual physical inspection for interested buyers
How does an Online Auction work?
A: In Online Auctions, all lots are listed in an online catalog and are available for viewing in an equipment yard. The yard location and contact information is listed in the lot details of any lot so that you can easily contact the yard to arrange an inspection of the equipment. Contact information for our Warehouse Network Equipment Specialists is also available so that you can have your questions answered prior to the Online Auction. Online Auction lots typically are open for bidding several days before the official close time, with all lots in the Online Auction closing during the same 1-3 day period. Lot closing times are staggered in 3 - 10 minute increments. On the day of the Online Auction, you can login to the Online Auction on the Warehouse Network Marketplace website and place as many bids as you like. If you are the high bidder when the lot closes, you win the lot.
What do I need to do to bid in an Online Auction?
Only registered Warehouse Network Marketplace users can bid in an Online Auction. When you register, you will receive confirmation that your account has been approved, along with a Bidder ID that you will use to bid in an Online Auction. If you have registered with us and have not received a Bidder ID, please call Warehouse Network Marketplace Customer Support at +234-8027091814
Do I have to pay any fees to participate in an Online Auction?
There are no fees charged to bidders for registering with Warehouse Network Marketplace or logging into an Online Auction. When placing bids, a 12.5% Buyer's Premium will be calculated for you on the Bid Confirmation screen.
Do I need to register for each Online Auction?
A: No, after you register the first time, you are automatically registered for each subsequent Online Auction. Before each Online Auction, email reminders will be sent to all registered users. If you forget or lose your bidder ID or password, please call Warehouse Network Marketplace Customer Support at +234-8027091814.
How do I login to an Online Auction?
A: On the day(s) of the Online Auction, go to http://www.warehousenetworks.com and find the Online Auction you are interested in. Click on the "Login" link and enter your bidder ID and password on the Login page. If you have any problems logging in, please contact Customer Support at +2348027091814, e-mail at support@warehousenetworks.com
Can I cancel an unwanted bid?
After you submit a bid, the Online Auction system will ask you to confirm that bid. After confirmation, the bid CANNOT be cancelled.
How do I know if I am winning a lot?
If you are winning a lot, your bidder ID will appear next to "High Bidder" in the bidding screens and lot details for that lot, and the words "You lead!" will appear on the Lot Details page.
Be sure to refresh often to update the data on your screen.
How do I know if I won a lot after it has closed?
Go to the lot and see if your bidder ID is listed next to high bidder. Also, in your watchlist, click on the "Lots Won" tab (the third tab), and you will see a list of lots you have won. You will also receive an automated email from support@warehousenetworks.com notifying you that you are the winning bidder.
What if I get outbid just before the lot closes?
If a bid is received and there are less than two minutes left before the scheduled close time, the countdown (time left) will be reset at two minutes. The lot will not close until no bids are received within that two minute timeframe.
What if I cannot bid online?
If you are unable to access the Network International Online Auction system on the day of an Online Auction, we will accept fax-in bids. Please contact us at +234827091814, email at support@warehousenetworks.com or click here for Live Support for more information on submitting fax-in bids.
How do I list an item for sale?
Before you sell on WNR, you must:
1. Be a registered WNR member
2 Created a seller account
Do I have to pay sales tax on Online Auction equipment?
Yes. To avoid being charged sales tax on Online Auction items, we must receive a Sales and Use Tax Exemption Certificate prior to the sale. Please contact us at +234827091814 for the Warehouse Networks Tax Exemption Certificate.
How do I search for a product?
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products or equipment.
To register for our free Basic Membership, simply:
1. Go to www.warehousenetworks.com
2. Click on Register and fill out the form.
3. Check for a confirmation email containing your login information and password.
4. Sign in to your account from any page of warehousenetworks.com.
5. Access the Sign In page by clicking the header button at the top of the screen.
6. You are set to Buy, Sell and Auction of our site. Simple!
I've created an account on WNR already, how do I sign in?
To sign into your WNR account,https://warehousenetworks.com/ and click the login tab. Enter your email address and password and
Who should I contact for support or customer care?
Kindly send a mail to support@warehousenetworks or call James on +234-8027091814 for enquiries
I have been registered successful by the system but can login in still
Please wait for the Admin to activate your account
I forgot my Password?
Kindly use the password reset button and check your registered email for a password reset option
Who has the responsibility to arrange and pay for shipping?
The winning buyer is responsible for arranging to pick up and ship the equipment from the seller’s location. Yard contact information regarding the consignor will be provided. Buyers must pick up equipment within 30 calendar days after the date of the Online Auction.
What payment options do you accept?
We have different payment options to choose from. Contact support for your preferred payment mode
What if I can't reach the seller?
Please contact our Customer Support at +234827091814 or email support@warehousenetworks.com
How do I make payment for the equipment I win?
You can pay through the following steps. Pay into any of our banks at Zenith Bank, Union Bank, etc and present your teller for verification.
On Friday 10th February 2017, WNR just launched a mobile App to enhance user experience of our portal. Please visit Google Playstore (https://play.google.com/store/apps/details?id=com.wnm) to download
The Customer Support specialist can be reached on +2348027091814 or by e-mail at support@warehousenetworks.com
